St.George products - FAQs

1.  How do I know which savings account is right for me?

   Before you choose a savings account, think about what your savings goals are and whether you want to lock your money away, or keep it accessible at all times. The amount you have to invest and the way you prefer to access your money will affect the savings account you choose.
   
   Use our savings account selector or savings account comparison table to help you choose the product that suits your banking or savings needs. You can also talk to us at any St.George branch or call 13 33 30.

2.  How do I transfer funds from my St.George transaction account to my St.George savings account?

   You can transfer funds through Internet Banking for all accounts. For all other accounts, except Direct Saver, you can also transfer funds at the branch and through Phone Banking.

3.  What account can I get as a full-time tertiary student or apprentice?

   The Complete Freedom Student Account offers unlimited everyday banking transactions with no monthly account service fee and is ideal for eligible full-time students and apprentices.
   
   If you are 18 years of age and older and an Australian resident you can also enjoy the flexibility of a Visa^® Debit Card. This is a card that allows you to shop securely at home, online or overseas accessing money from your linked transaction account. 

4.  If I choose an account that is designed primarily for electronic transactions, do I get charged for withdrawals at a branch?

   Accounts where Internet and Phone Banking are free are designed for people who do most of their transactions over the phone, accessing an ATM or online. Depending on the account, you are able to make branch-assisted withdrawals; however, there may be a charge for this service. Our comparison table will provide you with more details.

5.  I don’t want a credit card because I don’t want to go into debt. Is there a way I can make online purchases?

   A Visa^® Debit Card lets you to use your own money to make purchases online, overseas and over the phone or wherever Visa is accepted. You must be 18 years or older and an Australian resident.

6.  What are the main benefits of a Term Deposit?

   A Term Deposit generally pays higher interest in return for investing your savings for a fixed period of time. It offers you the security of earning a fixed rate of interest on your savings over a fixed term and allows you to plan your finances with certainty.

7.  How do I open a Term Deposit?

   You can open an account online, in person or over the phone:

   a. Open an account online now
   b. Open an account anywhere, anytime via your smart phone
       o Log on to m.stgeorge.com.au on your smart phone and choose “Open an account”
   c. Call us on 13 33 30 and say "New Account" when prompted
   d.. Visit any St.George Branch

8.  Can I open a Term Deposit online?

   Yes, simply:

       • Click Apply Now on the Term Deposit page
       • Log on to Internet Banking and go to ‘New Account Opening’.
       • Log on to m.stgeorge.com.au on your smart phone and choose “Open an account”

9.  Can I use BPAY to fund the Opening Deposit?

   Yes, once your Term Deposit Account is open you may use BPAY to fund the Opening Deposit. The BPAY Biller Code is 117614 and the Customer Reference Number is your St.George 10-digit Term Deposit Account Number. You must fund your Term Deposit Account within 3 business days of when we open your account.

10.  What happens if I withdraw all or part of my Term Deposit before its maturity?

    If you need to break the term of your Term Deposit, you can call us on 13 33 30 or visit a St.George Branch. The interest you earn will be adjusted on the amount withdrawn as a result.

11.  How much do I need to open a Term Deposit? Is there a maximum amount?

    You need a minimum investment of $1,000 with a minimum term of 1 month to open a Term Deposit. and a maximum of $5,000,000 can be invested. We recommend you visit a branch or give us a call on 13 33 30.

12.  How is the interest calculated on my Term Deposit?

    Interest is calculated daily. You can choose how often you wish the interest to be paid to you. Depending on the term, the interest rate will vary depending on the length of the investment.

13.  How do I find out the current interest rate for Term Deposits?

    Check out the current interest rates for the Term Deposits, including any current special rates.

14.  What happens to my Term Deposit at maturity?

    Your Term Deposit has a grace period of 14 days. During this period you can make changes to your Term Deposit such as the amount, term and the interest payment frequency. You can also withdraw your funds and close your account during this period. If you don’t need to make any changes to your Term Deposit, we will automatically reinvest your Term Deposit for the same term at the current applicable rate for that term.
    
    You can make changes to your Term Deposit within the 14 day Grace Period via Internet Banking, in branch or by calling us on 13 33 30.

15.  A friend’s child has a Happy Dragon Account and suggested I open one for my son, but I can’t find information about this account on your website. Can I still get one?

    The Happy Dragon Account is no longer available to new customers. Instead we now offer, Incentive Saver Account as an ideal savings account for children and a Complete Freedom Student Account for their transactional needs. 
    
    Children under 13 who open an Incentive Saver Account or Complete Freedom Student Account will enjoy our regular Happy Dragon Club newsletter posted to them with their statement, and we have a range of activities for kids (and parents, too) at our Happy Dragon Club.
    
    Children who opened a Happy Dragon Account before 20 May 2007 are eligible to keep that account until their 13th birthday, at which time it will be automatically upgraded to a Complete Freedom Student Account.

16.  Where can I find information on the Fees & Charges on the Portfolio Cash Management Account? I have had this account for many years, but I believe you don’t sell it anymore.

    You can see the Terms and Conditions and Fees and Charges for all accounts no longer offered for sale.

17.  How much can I BPAY^®?

    Each bank sets BPAY limits, so if you don’t bank with us you’ll need to check with your financial institution. If you do bank with St.George, you can find out about St.George BPAY limits.
    

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