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Internet Banking FAQs

SMS and Email Alerts

Maintain control of your accounts with SMS and Email Alerts

SMS and Email Alerts easily allow you to proactively monitor your accounts 24/71. You can request specific information on account balances, deposits and withdrawals to be sent to you automatically via SMS or email.

  • Be notified of suspicious activity
  • Easily set up notifications to control what information you receive and when
  • Set alerts to tell you when a deposit has cleared, your credit card has reached a particular limit and more.
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Choose from 6 different types of alerts:

Alert type Useful for
Balance Alerts Manage your everyday banking. Get the available balance on your nominated account at the beginning of the day.
Withdrawal or Authorisation Alerts Choose the Withdrawal Alert to enjoy peace of mind knowing your direct debits or loan repayments have been made. Choose the Authorisation Alert to keep a step ahead of fraudsters. Be notified of each new credit or debit card authorisation.
Deposit Alerts Keep track of your salary payment or other direct credits.
High Balance Alerts Don’t max out your credit card. Be informed when your balance reaches a pre-determined limit.
Dishonour Alerts Get notified when an account has been overdrawn by a cheque, direct debit or periodical payment.
Low Balance Alerts Avoid overdrawing your account. Receive alerts when your balance reaches a pre-determined limit.

Fees

  • Email alerts are free
  • SMS alerts are charged at $0.25 per SMS
  • Receive 10 free SMS Alerts2 a month with our Complete Freedom Account.

How to set up your alerts

Setting up your alerts is easy:

  1. Logon to Internet Banking
  2. Click 'SMS & Email Alerts' and follow the prompts.

Not yet registered for Internet Banking? Register now.

Got questions?

Read our Managing accounts FAQs

1Subject to system maintenance and availability

2Fees apply after the first 10 SMS alerts per month.