FAQs

Business Banking Online User Guide - Frequently Asked Questions

1. I am unable to select accounts within Business Banking Online (Accounts List. Billers or Third Parties) when making a transfer?
2. When in ‘Work In Progress’ you are displayed a ‘Grey’ screen or a partial ‘Grey’ screen.?
3. Extreme loading speed reduction when navigating Business Banking Online?
4. What is a Digital Certificate used for?
5. What is the difference between a password and a passphrase?
6. What is the difference between a Third Party Payment and a Direct Entry Payment?
7. How do I increase my Company Daily Transaction Limit?
8. How do I increase a User Authorisation Limit?
9. How do I assign Payroll access to a User?
10. How do I assign Telegraphic Transfer (TT) access to a User?
11. How do I register my company for Telegraphic Transfer facility?
12. How do I process my payroll?/What are the steps for a Direct Entry (DE) transaction?
13. How do I create a Direct Entry Payment?
14. How do I import a Direct Entry Payment?
15. How do I authorise a Direct Entry Payment?
16. How do I submit a Direct Entry Payment?
17. How can I view any changes made to a Direct Entry file?
18. How do I print a statement using Business Banking Online?
19. After login, I see a white screen with the St.George borders and a red cross on the top left hand corner. Why can’t I see my accounts??
20. How can my company add additional users?
21. How do we apply for a Digital Certificate (DC) for additional users?
22. How can my company remove staff?
23. How do I nominate a new company administrator when my old one has left?
24. How do I change the role of a user?
25. How do I add a Foreign Currency Account (FCA) to BBO?
26. Can I add my personal accounts to BBO?
27. I have installed Windows XP Service Pack 2 and am unable to bring up the Business Banking Online Log in Box. What do I do?
28. I click Logon from the homepage and the logon window doesn't appear. Why?
29. What is an IBAN?
30. Why is my address bar green?
31. How to I disable Microsoft Virtual Machine and install Sun Java ?
32. Glossary

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 1. I am unable to select accounts within Business Banking Online (Accounts List. Billers or Third Parties) when making a transfer?

Please follow the steps below to resolve these issues:

Section A
Step by Step fix:

1. Go to your ‘Control Panel’
2. Double click on the ‘Java’ Icon
3. Click on the ‘Java’ tab
4. Click on ‘View’ under the ‘Java Applet Runtime Settings’
5. Your Runtime Settings should have 1.6.0_12 checked and it may have other versions checked as well.
6. Uncheck version 1.6.0_12
7. Check version 1.6.0_10. If not installed find the next available version, but do not go below version 1.6.0
   Please Note : If 1.6.0_12 is the only version appearing, please continue to ‘Section B’ as you will need to uninstall Java.
8. Click ‘OK’ to exit.
9. Close all Internet Explorer Browsers and Restart them.
   
   Please Note : If these instructions do not resolve your problem, please continue to ‘Section B’.

Section B
Uninstalling and Reinstalling Java 1.6.0_12

1. Go to your ‘Control Panel’
2. Double Click on Add/Remove programs
   [If you are using Windows Vista, you will need to click on ‘Uninstall a program’ under the ‘Programs’ heading]
3. When the list is generated, search for any Java Runtime headings displayed.
4. Uninstall any versions that appear in your list.
5. Restart your computer
6. Start Internet Explorer
7. Download the following files :
   http://webapps.stgeorge.com.au/bbo_help/resources/downloads/jre/jre-6u30-windows-i586-p.zip
8. Unzip the file.
9. Install the Java Runtime file.
10. Restart your computer.

 2. When in ‘Work In Progress’ you are displayed a ‘Grey’ screen or a partial ‘Grey’ screen?

Please follow the steps below to resolve these issues:

Section A
Step by Step fix:

1. Go to your ‘Control Panel’
2. Double click on the ‘Java’ Icon
3. Click on the ‘Java’ tab
4. Click on ‘View’ under the ‘Java Applet Runtime Settings’
5. Your Runtime Settings should have 1.6.0_12 checked and it may have other versions checked as well.
6. Uncheck version 1.6.0_12
7. Check version 1.6.0_10. If not installed find the next available version, but do not go below version 1.6.0
   Please Note : If 1.6.0_12 is the only version appearing, please continue to ‘Section B’ as you will need to uninstall Java.
8. Click ‘OK’ to exit.
9. Close all Internet Explorer Browsers and Restart them.
   
   Please Note : If these instructions do not resolve your problem, please continue to ‘Section B’.

Section B
Uninstalling and Reinstalling Java 1.6.0_12

1. Go to your ‘Control Panel’
2. Double Click on Add/Remove programs
   [If you are using Windows Vista, you will need to click on ‘Uninstall a program’ under the ‘Programs’ heading]
3. When the list is generated, search for any Java Runtime headings displayed.
4. Uninstall any versions that appear in your list.
5. Restart your computer
6. Start Internet Explorer
7. Download the following files :
   http://webapps.stgeorge.com.au/bbo_help/resources/downloads/jre/jre-6u30-windows-i586-p.zip
8. Unzip the file.
9. Install the Java Runtime file.
10. Restart your computer.

 3. Extreme loading speed reduction when navigating Business Banking Online?

Please follow the steps below to resolve these issues:

Section A
Step by Step fix:

1. Go to your ‘Control Panel’
2. Double click on the ‘Java’ Icon
3. Click on the ‘Java’ tab
4. Click on ‘View’ under the ‘Java Applet Runtime Settings’
5. Your Runtime Settings should have 1.6.0_12 checked and it may have other versions checked as well.
6. Uncheck version 1.6.0_12
7. Check version 1.6.0_10. If not installed find the next available version, but do not go below version 1.6.0
   Please Note : If 1.6.0_12 is the only version appearing, please continue to ‘Section B’ as you will need to uninstall Java.
8. Click ‘OK’ to exit.
9. Close all Internet Explorer Browsers and Restart them.
   
   Please Note : If these instructions do not resolve your problem, please continue to ‘Section B’.

Section B
Uninstalling and Reinstalling Java 1.6.0_12

1. Go to your ‘Control Panel’
2. Double Click on Add/Remove programs
   [If you are using Windows Vista, you will need to click on ‘Uninstall a program’ under the ‘Programs’ heading]
3. When the list is generated, search for any Java Runtime headings displayed.
4. Uninstall any versions that appear in your list.
5. Restart your computer
6. Start Internet Explorer
7. Download the following files :
   http://webapps.stgeorge.com.au/bbo_help/resources/downloads/jre/jre-6u30-windows-i586-p.zip
8. Unzip the file.
9. Install the Java Runtime file.
10. Restart your computer.

 4. What is a Digital Certificate used for?

A Digital Certificate is an additional layer of security used to authorise transactions. Your Digital Certificate (a USB Drive) is sent to you in the mail.

Digital Certificate

+

Passphrase

This is used in conjunction with a Passphrase (also sent to you in the mail) to authorise any payments that are made on Business Banking Online.

Note:
- Without this, no payments can be authorised.
- If your account is 'two to sign' on Business Banking Online then you will require two Digital Certificates in order to fully authorise a payment.

 5. What is the difference between a password and a passphrase?

A password is the alphanumeric code used to log in to Business Banking Online, whereas a passphrase is the 8 digit alphanumeric code that is used in conjunction with the Digital Certificate. The passphrase must be typed in every time you want to authorise a payment, as it protects the use of the Digital Certificate.

 6. What is the difference between a Third Party Payment and a Direct Entry Payment?

A Third Party Payment allows you to transfer money from one account to another account (at St.George or at most other Australian Financial Institutions).

If the payment is made by 5pm Sydney time on business days, it will be credited to the nominated account on the following business day.

A Direct Entry Payment allows you to transfer money from one account to any number of accounts, and is used for payments such as processing payrolls and paying creditors.

Payments submitted by the cut-off time (5pm Sydney time on business days) will be credited on the following business day.

 7. How do I increase my Company Daily Transaction Limit?

 

• Log in to Business Banking Online Administration System as a Company Administrator.
  Note: You must tick the Administration Login check box at the bottom of the left hand side of the login screen.
• Click on Edit Company
• Edit the Transaction Limit to the desired amount.
• Click Update Company to update the company record.

 

 8. How do I increase a User Authorisation Limit?

 

• Log in to Business Banking Online Administration System as a Company Administrator.
  Note: You must tick the Administration Login check box at the bottom of the left hand side of the login screen.
• Select Maintain Users from the Business Banking Online Navigation Bar.
• From the User List select the user whose Authorisation Limit you would like to edit by clicking on Modify.
• Click on Edit User.
• Enter the desired Authorisation Limit and then click on Update User.

 

 9. How do I assign Payroll access to a User?

 

• Log in to Business Banking Online Administration System as a Company Administrator.
  Note: You must tick the Administration Login check box at the bottom of the left hand side of the login screen.
• Select Maintain Users from the Business Banking Online Navigation Bar.
• From the User List select the user you need to give payroll access to by clicking on Modify.
• Click on Access.
• Click Add to add payroll access for a specific account.
• Select the Account Number from the list.
• From the RoleName drop-down list select Payroll.
• Click Save New Access.

 

 10. How do I assign Telegraphic Transfer (TT) access to a User?

 

• Log in to Business Banking Online Administration System as a Company Administrator.
  Note: You must tick the Administration Login check box at the bottom of the left hand side of the login screen.
• Select Maintain Users from the Business Banking Online Navigation Bar.
• From the User List select the user you need to give TT access to by clicking on Modify.
• Click on Access.
• Click Add to add TT access for a specific account.
• Select the Account Number from the list.
• From the RoleName drop-down list select Telegraphic Transfer.
• Click Save New Access.

 

 11. How do I register my company for Telegraphic Transfer facility?

• If you are registering for the first time, you will need to select ‘Yes’ to the question ‘Overseas Telegraphic Transfer required?’ in Section 1 of the Business Banking Online Application.
• If you have more than one company registered for Business Banking Online that you would like to register for a Telegraphic Transfer facility you must also complete the Business Banking Online Additional Linked Company Application. Select ‘Yes’ to the question ‘Overseas Telegraphic Transfer required?’ in Section 3.
• Existing customers will need to complete Section 4 of the Business Banking Online Amendment Application.
• Ensure the form is signed by the authorised account signatory(s) before lodging it at your nearest St George Branch to to your Relationship Manager for processing.
• Find all these Application forms here

Once your request has been processed, your Company Administrator will need to add the Telegraphic Transfer access rights to each user and to each account of your choosing. For assistance in completing this administration task, please call the Helpdesk on 1300 554 004, 8am - 8pm (Sydney Time), Monday to Friday and 9am - 5pm (Sydney Time), Saturday.

 12. How do I process my payroll?/What are the steps for a Direct Entry (DE) transaction?

You must:

1. Create or import the DE payment.
2. Authorise the DE payment.
3. Submit the DE payment.

 

 13. How do I create a Direct Entry Payment?

 

• Select Direct Entry from the Transfer menu and then click the Create DE function.
• Select Credit from the Payment type drop down box to deposit money into other bank accounts. Select Debit to withdraw money from accounts. Select Payroll if you are creating a payroll.
  Note: Alternatively you can use a previously created DE template to create a DE by selecting Use Template.
• Click Next to continue.
• Click on one of your accounts on the Desktop to choose the applicant account where Debit will come from (for Credit Payment types) or where you'd like to receive the Credit (for Debit Payment types).
  Note: Once the other bank has received the funds, the Trace Account will be used for rejects and recalls of a Direct Entry file. Typically this is the same account as the applicant account but can be changed. Select another account to choose the Trace Account by clicking the account on the desktop.
• Type in a meaningful description in the Description field. This will assist you in identifying the Direct Entry payment within Business Banking Online.
  Note: The Remitter name will default to the account name as defined by the System Administrator but can be changed. The Remitter name is used to show where the transaction originated.
• You provided the DE User ID for your accounts when you set up your access to Business Banking Online and this is used to identify you as a participant in the DE process. Choose the ID from the drop down box that you would like to use for this transaction.
• The Payment Date is the business day that the transactions are to be processed by St.George Bank and released to all other Financial Institutions. It is not necessarily the same as the creation date of the file. The Payment Date will default to today's date. Keep this the same if you wish the payment to be made today, or you may specify a date in the future if you wish.
  Note: For a Credit or Payroll DE this date should be the business day prior to the day credits are required to appear in the recipients' accounts. For Debit DEs this date should be the actual due date. Files may be lodged prior to the Payment Date - these files will be held within the system until the specified Payment Date falls due. Backdated files and any file dated for a weekend or public holiday are not acceptable through the system and will be rejected.
• Click Next to continue. The Next button only becomes active when all the fields have been completed.
• Use this screen to enter each payee/debtor on a new line.
• The following is a description of each field:
  Account No: Enter the account number you wish to pay/debit. Note that Business Banking Online cannot validate this field as being correct.
  Account Title: Enter the name of the person who holds the account.
  BSB: Stands for Bank State Branch number and will be provided to you by the person who gave you their account information. You can use Business Banking Online's BSB search facility to check this number.
  Payment Type: Choose from the following payment types: MiscPayment, Aust Gov Security, Family Allowance, Payroll, Pension, Allotment, Deb/Note Interest, Dividend.
  Amount: The amount that you are paying/withdrawing.
  Payment Details: Description field that will appear on the recipient's transaction.
  Trace Account: is set on the previous screen.
• Click the Add Record button to add a new line and enter another account.
• Click Remove Record to remove those accounts you want to delete. To save your work for later (if you haven't finished), click Save.
  Note: If you have many records, use the Previous and Next 20 Records buttons to navigate through these. You can print your Direct Entry file using the Print button.
  If you wish to change any of the header information, click the Edit Details button to return to the previous screen, otherwise if you are happy with your file, click Proceed.
• Once confirmed, a receipt will be shown. Your transaction is stored in a holding area called Work In Progress (WIP) awaiting authorisation and has been allocated a unique ID that allows you to trace its progress. Click OK to close this dialog box and authorise your transaction in the Work In Progress Screen.

 

To view an online demonstration, please visit Create a DE File.

 14. How do I import a Direct Entry Payment?

 

• Select Import DE from the Transfer menu or click the Import DE button on the Toolbar.
• Enter a meaningful description for this Direct Entry transaction.
• Click the Browse button to locate the Direct Entry file that you have already created externally.
• Double click on the file to select.
• Click Import to continue.
  Note: When you create the Direct Entry file in your accounting package, most of the DE Header details will be added. To check these for completeness click on Edit Details.
  This will take you to the Payment details. If you've made an error, you can clear all fields by clicking Clear. You can also choose to change your source account (to withdraw or deposit the funds) or your trace account.
• Check the accounts that have been imported, and make any changes here by typing over the incorrect data.
• Click the Add Record button to add a new line and enter another account. Click Remove Record to remove those accounts you want to delete. To save your work for later (if you haven't finished), click Save.
• If you have many records, use the Previous and Next 20 Records buttons to navigate through these. You can print your Direct Entry file using the Print button.
• If you wish to change any of the header information, click the Edit Details button to return to the previous screen, otherwise if you are happy with your file, click Proceed.
• Once confirmed, a receipt will be shown. This can be printed by clicking on the Print button or copied to the Windows Clipboard by clicking the copy button.
• Your transaction is stored in a holding area called Work In Progress (WIP) awaiting authorisation and has been allocated a unique ID that allows you to trace its progress. Click OK to close this dialog box.

 

To view an online demonstration, please visit Import a DE File.

 15. How do I authorise a Direct Entry Payment?

 

• Select Work In Progress from the Payment menu or click the Work In Progress button on the Toolbar.
• Click on the row or rows of the transaction you wish to authorise.
  Note: To select more than one row, hold down the Ctrl (Control) key on your keyboard and click on multiple rows.
• Click Authorise to continue.
• Locate your Digital Certificate and type your Passphrase on this screen.
  Note: To locate your Digital Certificate, click the Browse button, select the directory and file, and then click the Open button.
  The last five Digital Certificates you have used are stored in the drop down box. Click the down arrow and choose your Digital Certificate.
  Your passphrase is different to your password. Your passphrase must be 8 characters in length; and contain at least 1 numeric, 1 alpha character and a mixture of upper and lowercase.
• To proceed with Authorising, click Confirm.
• The message box below your payments will indicate if you have successfully authorised your transaction.
  Note: Click the Close Window button to return to the Work In Progress screen. Click the refresh button to update the status of your transactions.
• You are now ready to Submit your payments.

To view an online demonstration, please visit Authorise a Transaction.

 

 16. How do I submit a Direct Entry Payment?

 

• Select Work In Progress from the Payments menu.
• Click on the row or rows for the transaction you wish to submit.
  Note: To select more than one row, hold down the Ctrl (Control) key on your keyboard and click on multiple rows.
• Click Submit to continue.
• Check the details of the transaction(s) you are submitting and click Submit.
• Once confirmed, a receipt will be shown. This can be printed by clicking on the Print button or copied to the Windows Clipboard by clicking the copy button.
  Note: This receipt can also be viewed during this session in your Receipts view in Business Banking Online.
• Your transaction has now been successfully submitted to St.George Bank.

 

To view an online demonstration, please visit Submit a Payment.

 17. How can I view any changes made to a Direct Entry file?

 

• Select Work In Progress from the Payments menu or click the Work In Progress button on the Toolbar.
• Click on the row of the transaction you wish to view.
• Click on View DE Audit .
• The DE Audit Report will then open and provide you with the information of any amendments made on the Direct Entry transaction selected.
• If there have been no amendments made, the DE Audit Report will read "No payments within this Direct Entry file have been amended."

 

To view an online demonstration, please visit Direct Entry Audit Report.

 18. How do I print a statement using Business Banking Online?

 

• Select Statement from the Account menu and then click the Print function.
• Choose the account you wish to print by clicking on it in the account list. Select the date or date range that you want to query. Click 'Print' to generate your statement(s).
  Note: To select several accounts at once hold down the Control (Ctrl) key on your keyboard while you click on multiple entries.
• Click Confirm to confirm your account(s) and date selection. Click Back if you want to make any changes.
• A report will be generated in the Adobe Acrobat format. Click File/Print from your browser menu to print the Statement.

 

 19. After login, I see a white screen with the St.George borders and a red cross on the top left hand corner. Why can’t I see my accounts?

Business Banking Online is designed on a Java Applet. This enables more colour and features to be offered within the application. A white screen may arise within Internet Explorer if the Java component is not enabled, not installed or has become corrupt. Please follow the instructions outlined below to resolve this issue:

 (a) Check that Java is enabled for Windows

• Go to the Internet Browser’s Tools menu and select "Internet Options"
• Select the Advanced tab.
• Scroll down to the Java (Sun) point and ensure the box next to Use JRE 1.X_X has been ticked.
• Press OK
• If the box was not ticked, you will need to restart your Operating System.
• Logon to Business Banking Online
• If a white screen still occurs, or Java (Sun) was not present, please follow the steps outlined below in section (b) :

(b) Download Sun Java Virtual Machine for Windows

To access St.George Business Banking Online, you will need to download and install Java Sun.

On a 56KBPS dial up modem this may take up to 15-20 mins to install. If you are on a Network you will need to speak to your System Administrator first.

If you choose to install Java (Sun) Runtime Environment, a message may appear advising you will be leaving a secure site. Please click Yes or OK to this security message.

Once you have downloaded Java (Sun), double click on the file named ‘jre-6u10-windows-i586-p.exe' and follow the prompts to install.

If the above steps have not rectified the problem, please contact the Business Banking Online Help Desk on 1300 554 004, International customers call +61 2 9845 4050, 8am - 8pm (Sydney Time), Monday to Friday and 9am - 5pm (Sydney Time), Saturday.

 20. How can my company add additional users?

 

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select the option 'New' from the User List and click on 'Add'.
• On the User 'Maintenance' window, type in all the new user's information on the blank fields provided.
  Note: For identification purposes, please provide a preferred question and answer (e.g. car rego or child's name).
• Click on 'Save New User' to continue.
• The new user details will then appear on the top left hand side (i.e. User ID, Password) that needs to be given to the new user.
• Select 'Activate User' to activate the new User ID and Password provided by the system.

 

 21. How do we apply for a Digital Certificate (DC) for additional users?

To apply for a Digital Certificate for an additional user, you will need to complete the Authorise User Application form. This will ensure the bank meets adequate identification requirements. It will also provide the Authorise user with a Digital Certificate & passphrase enabling the authorisation of payments to the bank. It is advisable that each new authoriser reads the Digital Certificate Policy as well.

 22. How can my company remove staff?

 

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select 'Modify' (beside user name) to the user who needs to be removed from the system.
• Select 'Delete User' (bottom right) under Company User Maintenance and click 'OK' to the confirmation message to delete that user.

 

 23. How do I nominate a new company administrator when my old one has left?

Your company will need to complete the Business Banking Online Application form and fax it back to (02) 9845 4379 for processing.

 24. How do I change the role of a user?

Main Role

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select 'Modify' from the User List to the user that requires a change of role.
• On the 'Company User Maintenance' window, select 'Edit User' (located on the bottom left) to continue.
• From the 'User Maintenance' window look for the 'User Role' field and select the appropriate role from the drop down list (i.e. AdminAuthorise, AdminOnly, Authorise, Create, View).
  Note: Click here for more information on roles.
• Click on 'Update User' to continue.

 

Access/Sub Role

• The Company Administrator will need to login as an administrator.
• Once logged in, select 'Maintain user' from the menu list on the left hand side.
• Select 'Modify' from the User List to the user that requires a change of access.
• On the 'Company User Maintenance' window, select 'Access' (located on the bottom right) to continue.
• From the 'User Access List' window select 'Add' to continue.
• Select the account from the account list and from 'Role Name' drop down list select an appropriate access to be added for a particular account (i.e. Authorise, Create, No Access, Payroll, View).
  Note: Use the 'Add' option if the account being modified is not part of the account list.
• Click on 'Save New Access' to update the changes.

 

 25. How do I add a Foreign Currency Account (FCA) to BBO?

If you are a new customer, you will need to fill in the FCA account number with your other accounts on the Business Banking Online Application form.

If you are an existing BBO customer, you will need to complete a new application form to amend your existing arrangement and add the FCA.

 26. Can I add my personal accounts to BBO?

If you are a new customer, you will need to fill in the sections for Personal Accounts on the Business Banking Online Application form.

If you are an existing BBO customer, you will need to complete the relevant sections on the application form to amend your existing arrangement.

 27. I have installed Windows XP Service Pack 2 and am unable to bring up the Business Banking Online Log in Box. What do I do?

To adjust your browser settings to enable the log in box to appear, follow the step-by-step instructions available here.

 

28. I click Logon from the homepage and the logon window doesn't appear. Why?

You may have a Pop-up Stopper enabled. If you have a Pop-up Stopper Program on your PC it will prevent the log on screen from opening.

To logon to Business Banking Online you will need to disable the Pop-up Stopper or configure it to accept the St.George log on page.

Some Pop-up stopper programs allow you to override it by holding the Ctrl button down and clicking Logon at the same time.

Some of the most common pop-up blocking programs are listed below:

• Google Toolbar
• Yahoo Toolbar
• Microsoft Windows XP SP2
• Zone Alarm

Once this program is disabled or configured to accept the Business Banking Online logon page you will be able to successfully log on.

 29. What is an IBAN?

An IBAN is an International Bank Account Number that is used for International payments to countries in the European Union. It identifies a European Bank account and will always begin with a two letter country code, e.g. French IBAN’s will always begin with FR.

In January, 2007 the European Payments Council will be imposing changes, whereby it will become compulsory that all Overseas Telegraphic Transfer payments to Europe include a valid IBAN. Regardless of your payment being in Euro or another currency, an IBAN will be required if you intend to pay to a beneficiary at a European Bank.

With every payment to the European Union you must also supply the SWIFT BIC address of the beneficiary bank. This identifies the head office of the beneficiary bank so your payment can be effected without delay.

If you do not have an IBAN or SWIFT BIC address, please request them from your beneficiary before proceeding with the Telegraphic Transfer in Business Banking Online.

You may still submit your Overseas Telegraphic Transfer to a European country without an IBAN, however your payment may be:

• rejected;
• delayed; or
• Additional charges may be applied to your payment by the Overseas Bank in order to complete processing.

 30. Why is my address bar green?

You can be confident you are on a secure St.George website when you logon to Business Banking Online with a compatible browser and see a green address bar. 

 31. How to I disable Microsoft Virtual Machine and install Sun Java?

Microsoft Virtual Machine is an outdated version of Java that the bank no longer supports. We recommend updating to Sun Java to provide the latest security as well as performance stability on Business Banking Online.

(a) Disable Microsoft Virtual Machine for Windows

• Open Internet Explorer
• Go to the Internet Browser’s Tools menu and select "Internet Options"
• Select the Advanced tab.
• Scroll down to the Microsoft VM point and untick the box next to JIT Compiler for virtual machine enabled (requires restart).
• Press OK
• Close all Internet Explorer browsers and please follow the steps outlined below in section (b) :

(b) Download Sun Java Virtual Machine for Windows

To access St.George Business Banking Online, you will need to download and install Java Sun.

On a 56KBPS dial up modem this may take up to 15-20 mins to install. If you are on a Network you will need to speak to your System Administrator first.

If you choose to install Java (Sun) Runtime Environment, a message may appear advising you will be leaving a secure site. Please click Yes or OK to this security message.

Once you have downloaded Java (Sun), double click on the file named ‘jre-6u10-windows-i586-p.zip' and follow the prompts to install.

If the above steps have not rectified the problem, please contact the Business Banking Online Help Desk on 1300 554 004, International customers call +61 2 9845 4050, 8am - 8pm (Sydney Time), Monday to Friday and 9am - 5pm (Sydney Time), Saturday.

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